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FAQs

Wholesale Accounts

Eligibility

Wholesale orders can be placed only when signed into an approved wholesale account. Wholesale accounts will be approved for businesses only. Eligible businesses may include, but are not limited to:

  • Retail Stores (physical and/or online)
  • Professional offices/firms
  • Service professionals (e.g. photographers, event planners, interior designers)
  • Governments or non-profits

Upon setting up a wholesale account, SoulMakes may require a copy of your business license, resale certification, or other documents to confirm the existence of the business. Approval of wholesale accounts is done so at the sole discretion of SoulMakes.

Non-wholesale purchases can be made by the general public through our retail website at www.soulmakes.com.

Applying for an Account

To apply for a wholesale account, please fill out and submit the FORM HERE. If you are an existing wholesale customer or have previously placed a wholesale order, but do not have an active account for the SoulMakes Wholesale website, please contact us directly at wholesale@soulmakes.com for an account activation email.

Please allow 1 to 3 business days for account requests to be reviewed and processed

Click Here to fill out an account application.

Account Approval/Activation

Once SoulMakes has approved a submitted application request, an email will be sent with a link to activate your account and set a password. If a wholesale account request is denied or requires additional information prior to approval, SoulMakes will contact you via email explaining the decision or additional request.

Signing Into Your Account

Click Here to sign into your account.

Reset Your Account Password

To reset your password, click the “Forgot Password” link on the sign-in form and enter the email address associated with your account. An email with a link to reset your password will be sent to your email address.

Products

Where are your products made?

Mother Earth and her children! We source products from amazing suppliers all over the globe – from awe-inspiring agate and quartz mines in Brazil to vibrant villages in India to our own studio in ever-soulful Charleston, South Carolina.

Are your products and/or materials used natural or man-made?

We have a wide variety of products and materials, so here’s the best and simplest explanation: If it can naturally be found in the world, ours is natural. For example, all our crystals and gemstones are “natural” with a few exceptions:

  • Colored Agates – While the agate is natural and mined in Brazil, it does not naturally occur in the vibrant pinks, blues, purples, etc. that many of our agate products possess. These agates are effectively dyed each of these colors. However, the beautiful banding and patterns found in the agates ARE natural, simply brought out during the dyeing process.
  • Citrine - Unless stated otherwise, the citrine products offered are heat-treated amethyst. The vast majority of citrine available on the market is amethyst that has been treated with extreme heat to change the color from purple to the various shades of yellow and orange. Naturally occuring citrine is very pale and light in color, almost a tea-like yellow, and is much more expensive.
  • Red and Blue Goldstone – Goldstone is a man-made, albeit stunningly beautiful, stone. Nowhere in the world (at least on this planet) is this stone found in nature. To read more about Goldstone and how it’s made click here.

Product Packaging

Because of the uniqueness of many of our products and the wide variety of shapes and sizes, there is no one-way all our products are packaged. Each product is packaged in a manner to best protect it in transit from damage from shifting, handling, and moisture. Many of our smaller products (jewelry, keychains, small crystals, etc.) are individually packaged in small poly bags (zipper or heat-sealed). Our larger or more fragile products (candleholders, lamps, larger crystals, etc.) may be wrapped in newsprint or bubble wrap, and possibly placed in individual corrugated or chipboard boxes. Other packaging materials may include kraft paper, newsprint paper, tissue paper, or air-cushion materials.

If you have specific packaging needs, or wish to forgo any packaging you feel is unnecessary – for example, individual bags or boxes that will be discarded as the products will be on display in a store, labels that will be removed or covered – please let us know!

Packaging may vary slightly between different orders, as we will pack orders in the most efficient and least wasteful method, while still ensuring the protection of the products. We hope that any packaging materials will be reused or recyled appropriately.

Product Photo Usage

Current wholesale customers are welcome to use product photos only of items they have purchased. Customers do not have permission to use photos for items that have not been purchased. Customers are responsible for retrieving the images directly from our website on their own. Please note, the resolution of the file downloaded may depend on the method of saving the images, your web browser, device, etc. In some cases, upon request, we may be able to provide direct download links, but this is not a guarantee.

All images and content found on this website is the sole property of SoulMakes and protected by copyright and intellectual property law. SoulMakes reserves the right to refuse the use of any content by any party.

Orders, Payments, & Pricing

Minimum Order Requirements

Domestic (US)

$100.00 USD*

Canada

$200.00 USD*

International

$300.00 USD*

*Shipping costs do not count towards minimum order amounts.

Payments

Payment methods accepted are:

  • Major Credit/Debit Cards
    • (Visa, Mastercard, American Express, Discover, JCB, Diner's Club)
  • PayPal
  • Apple Pay

Pricing

Wholesale pricing is confidential and can only be viewed when signed in to an approved wholesale account. Pricing is subject to change without notice.

Suggested Retail Pricing (SRP) is simply a suggestion, they are not mandatory. Your company may set its own retail pricing appropriate for your resale purposes.

Bulk/Volume Pricing

Generally, bulk pricing is for quantities exceeding 100 units a single product. If you are interested in purchasing bulk quantities or have other quantity or pricing requests/questions, please contact us using our contact form or directly at wholesale@soulmakes.com.

Special Orders / Custom Products

SoulMakes can offer many products outside of the products found on our website. If you are interested in a product that is not found on our website but is similar in nature to products we carry, or have an idea for a product or design, please contact us so that we can provide you with a quote, if possible.

Shipping

When will my order ship?

All orders are processed and shipped in the order in which they are received. Some of our products are made-to-order, therefor production and processing times will vary with most orders. We strive to have all orders processed and shipped between 1 to 3 business days of the order being placed. However, increased order volumes, order size and quantities, and product availability may result in longer processing times.

How much does shipping cost?

Shipping costs vary based on weight, volume, and destination. Shipping costs are calculated automatically during checkout based on average weights of the products being ordered. Shipping costs are non-refundable.

Available shipping methods include:

Domestic (US Only)

International

USPS Priority

USPS First Class International

Standard Ground (UPS/FedEx)

USPS Priority International

Expedited (e.g. FedEx 2Day, Overnight)

FedEx / UPS / DHL*

 

*FedEx International / DHL shipping services are available upon request, however are not calculated during checkout and are invoiced separately. During checkout, select the “FedEx/DHL Invoiced Separately” option. We will contact you within 2-3 business days with detailed shipping options for you to choose from.

Dropshipping

Currently, we do not offer dropshipping services.

Customs & Import Taxes

All customers are responsible for any customs fees or import taxes required by their own country. SoulMakes is bound by law to declare the full wholesale value of your order, along with an invoice of purchase. SoulMakes will not be able to declare a lower value.

Returns / Exchanges

Return Policy

All wholesale purchases are final; however, exceptions can be made in some cases. Return authorizations will be made on a case-by-case basis. Returned items may be subject to a restocking fee, deducted from the issued refund. Original shipping charges are non-refundable. Additionally, if a return is authorized, arrangements and costs of return shipping will be the responibility of the customer.

We suggest placing an order for single or smaller volumes as "samples" if you want to first inspect a product prior to ordering a larger volume. "Samples" may be eligible for returns with approval prior to placing the order. Contact us with any questions regarding samples.

Exchange Policy

Exchanges or substitutions may be made only with prior written approval. Return shipping costs will be the customer's responsibility. Some items may be subject to a restocking fee.

Damaged, Missing, or Incorrect Items

If you receive the incorrect item or it was damaged upon delivery, please contact us so that we can arrange a replacement or apply a credit to your account. SoulMakes must be notified of any damaged or incorrect items within 48 hours of delivery.  You will not be responsible for shipping costs of replacement products for damages, missing, or incorrect items.

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